372 ошибка microsoft windows printservice

Добрый день! Уважаемые читатели и гости блога Pyatilistnik.org. Продолжаем нашу войну с печатающими машинами, в прошлый раз я вам подробно объяснил, что делать если не идет печать на принтер, довольно частая проблема, сегодня я вам расскажу еще один интересный случай, в котором при отправке документа на печать, задание виснет в очередях, после чего выскакивает ошибка: Код события 372: сбой при печати документа. Данную проблему наблюдал на как на Winows 10, так и на Windows 7. Давайте покажу как я ее решил.

Описание ошибки Event ID 372

И так, давайте подробнее опишу свою инфраструктуру. Есть сервер печати, принтеры в организации настроены, через групповую политику. Есть сетевой принтер, модель KYOCERA TASKalfa 4500i.

При попытке отправить на него документ на печать, задание зависает в очереди документов, и не идет печать с компьютера на принтер. Через некоторое время появляется статус ошибка и появляется всплывающее push уведомление в Windows 10 fall creators update, о том что:

Если изучить логи операционной системы, то там можно обнаружить вот такое сообщение об ошибке в ветке:

На сервере я обнаружил вот такое сообщение:

Давайте разберем как снова заставить ваше устройство печатать по сети и избавиться от ошибок с кодом Event ID 372.

Как решить ошибку «не идет печать на принтер»

Я находил на Microsoft описание этой проблемы (https://docs.microsoft.com/en-us/previous-versions/windows/it-pro/windows-server-2008-R2-and-2008), но там расписано очень поверхностно и то, что мне не помогло.

Давайте начнем с самого простого:

• Во первых попробуйте отменить задание на печать с оснастке очередей
• Если это не помогает, то перезапустите ваш диспетчер печати, это такая служба в Windows, которая отвечает за это.
• Если это не помогло и вы продолжаете получать ошибки с кодом 372, то попробуйте почистить папку spooler на клиентской операционной машине и на сервере . Делается это просто, вы останавливаете службу диспетчера печати (как это делать подробно описал по ссылке выше, про перезапуск)

Далее в Windows 10 и других версиях есть папка C:\Windows\System32\spool\PRINTERS

Тут будут файлы двух типов, с разрешением SPL и SHD, об этом подробно по ссылке слева, но если в двух словах, то это ваши задания которые не отработали и лежат в виде файлов на диске. Удаляем тут все и запускаем ваш диспетчер печати.

В большинстве случаев это помогает.

• Кто до сих пор не печатает, то пробуем снять галку «Разрешить двусторонний обмен данными». Перезапустите службу печати на сервере и можно на клиенте, но мне помогало и без этого. Бывают случаи, что на Windows 10 1709, такое действие делает успешность печати 50 на 50, у кого-то печатает у кого-то нет, если это ваш случай идем ниже.

В английской версии «Разрешить двусторонний обмен данными» называется Enable bidirectionsl support.

• Если вы до сих пор видите, что идет печать но принтер не печатает, а потом виснет ваше задание, то делаем вот что пересоздаем порт печати вашего принтера, в моем случае это KYOCERA TASKalfa 4500i.

Для этого открываем оснастку «Управление печатью», можно с сервера, либо через мега удобную консоль mmc. Находим нужный вам принтер на вкладке порты.

Нажимаем на кнопку «Настроить порт»

Выбираем тип порта Standard TCP/IP Port и нажимаем «Новый порт»

У вас откроется мастер добавления стандартного TCP/IP порта принтера. Нажимаем далее.

Задаем имя порта, оно может быть любым, учтите его потом изменить нельзя, и ip адрес или DNS имя. После чего нажимаем далее. Завершаем настройку и привязываем ваш принтер к новому порту. Ошибка Event ID 372

у вас пропадет и ваше устройство без перезагрузки диспетчера печати начнет нормально функционировать.

После того как все заработает вы на сервере печати увидите события с кодом Event ID 307, о том, что все работает.

Надеюсь вам помогла данная заметка устранить ваши зависшие задания, кстати советую еще почитать о возможных мерах решения проблем вот в этих статьях, полезно будет для клиентских ОС.

Дополнительно для KYOCERA TASKalfa 4500i

Так же советую вам использовать на вашем сервере печати по возможности самые свежие драйвера, в моем случае это 6.3.909.0 для KYOCERA TASKalfa 4500i. Еще как вариант это обновить его прошивку.

372 ошибка microsoft windows printservice

Вопрос

Проблема стара, как мир, но ни одно из решений в просторах интернета не помагает.

Получаем следующую ошибку:

printService error 372

Сбой при печати документа Печать документа, принадлежащего владельцу [user], на принтере [printer] (перенаправлено 11). Повторите печать этого документа или перезапустите очередь печати.
Тип данных: RAW. Размер файла очереди в байтах: 155915. Число напечатанных байт: 0. Общее число страниц в документе: 1. Число напечатанных страниц: 0. Клиентский компьютер: \\servername. Код ошибки Win32, возвращенный обработчиком заданий печати: 122. Область данных, переданная по системному вызову, слишком мала.

У нас 2 терминальных сервера (территориальное распределение), оба 2016, на каждом из них порядка 15-30 пользователей, у каждого из них имеется принтер чеков Citizen (3 различные модели). Каждый пользователь работает в «Среде», настроенной через ГПО.

Клиентские ПК Windows 10 с последними обновлениями.

Ошибки возникают каждый день на разных пользователях в разное произвольное время. Ошибка одна и та же.

Выкидываешь пользователя (1-2 раза) — проблема уходит на какое-то время.

1. Перезапуски службы печати.

2. Стандартные настройки EasyPrint, изолирование драйверов, проброс принтера только по умолчанию и др. стандартные рекомендации.

3. Устанавливали драйвера на сервер.

4. Отключали (даже) брандмауэр.

Возможно у кого-то найдется решение. Уже «сбились с ног».

I get a «Event ID : 372 Print Service» message while printing on Windows 8.

Has anyone found out how to prevent this ridiculous error message that occurs every time something is printed? As it says in the last sentence «The operation completed successfully» in that the document was correctly printed. So why the error?

Log Name: Microsoft-Windows-PrintService/Admin
Source: Microsoft-Windows-PrintService
Date: 24/11/2012 3:47:04 p.m.
Event ID: 372
Task Category: Printing a document
Level: Error
Keywords: Classic Spooler Event,Document Print Job
User: Anteci5\Rod and Jan
Computer: Anteci5
Description:
The document Print Document, owned by Rod and Jan, failed to print on printer HP LaserJet 1020. Try to print the document again or restart the print spooler.
Data type: RAW. Size of the spool file in bytes: 248117. Number of bytes printed: 248117. Total number of pages in the document: 1. Number of pages printed: 0. Client computer: \\ANTECI5. Win32 error code returned by the print processor: 0. The operation completed successfully.

372
0
2
26
12
0x8000000000000840

258

Microsoft-Windows-PrintService/Admin
Anteci5

HP LaserJet 1020

The operation completed successfully.

Original title :Event ID: 372 Print Service

Replies (18) 

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Thank you for posting in the Microsoft Community.

Apart from the issue, how are you doing today?

You receive an error while printing a page. This can be really frustrating for you and I appreciate the efforts that you have put in. Let us work together as a team and try to get this issue fixed.

Let us start with few questions-

Have you made any other changes on the computer prior to the issue?

I would like more information regarding the issue.

I would have you run the Hardware and Devices and the printer troubleshooter.

Refer the steps-

a) Click on “Start” and type “troubleshooting” (without the quotations) and then select “Settings”.

b) Now, Click on “view all”.

c) Run the “Hardware and Devices” and the “Printer” troubleshooter.

You need to clear the Printer Spooler cache and restart the Print Spooler Service.

Refer the steps –

a) Press and hold the “Windows+R” key, type “Services.msc” (without the quotes) and hit “Enter”.

a) Now, scroll down to the “Print Spooler Service”

b) Double Click “Print Spooler” in the services list.

c) Click “Stop” and then “Ok”.

d) Click the “Start” button (icon) and copy and paste the path–

e) Now delete everything in the folder that comes up.

f) Now perform step a) once again and Right Click on “Print Spooler” and select “Properties”.

g) On the “General Tab”, make sure that the “Startup type” is set to “Automatic”.

h) Click on “Apply” and “Ok”.

I would have you refer the articles for further assistance-

How to solve printing problems in Windows

Fix printer problems

Do let us know if you need further assistance. We will be happy to help. We, at Microsoft strive towards excellence.

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I am running Windows 8 and this problem started when I was running Windows 7. I think it started after a Windows 7 Update. Unfortunately I did not make a note of which one as I did not look in the event viewer for several days, and when I did it was full of this error.

Now I am not having any trouble printing anything, which is why I can’t understand the reason for the error. In fact when you read the error message it contains inconsistencies. It says Size Of Spool File In Bytes: 248117. Number Of Bytes Printed: 248117. Total Number Of Pages In Document: 1. Number Of Pages Printed: 0. When in fact it has printed the page. The last sentence then says The Operation Completed Successfully.

If the operation has completed successfully, which it has because the document has been printed, why has it generated an error message?

I had thought that the message was a bug in a Windows 7 Update, and that it would not occur in Windows 8.

Referring to your suggestions;

Method 1: The troubleshooter did not find any problems.

Method 2: There is nothing in the Windows\System32|Spool\Printers folder.

Method 3: Windows is up to date. The latest driver for the HP LaserJet 1020 printer is installed.

So we still come back to the original question. If the printer is successfully printing everything that is sent to it, why is this error being generated?

The error only seems to appear with the HP LaserJet, it does not appear with the Canon Pixma iP4700. Is it possible that there is a bug in the printer driver software. Other people, from what I have seen other forums, are also getting this error, and, so far, nobody has come up with a solution.

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I have the same problem. My HP LJ works but the HP Photosmart printer does not. Same event ID.

Were you able to solve this?

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No, I’ve not found an answer yet. It happens every time I print on the HP LJ 1020. My colour printer, a Canon Pixma iP4700 is fine, prints without producing any errors. It’s just irritating really, because the HP always completes every print job perfectly yet still produces this ridiculous error.

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I have been having the same issue for MONTHS, and have not been able to find a solution anywhere.

I have an HP LJ CP1020 series (CP1025nw to be exact). It’ connected via USB to my PC & I’m not using it networked. I can print to it just fine, no indication of any errors. until I view my event viewer logs & see these errors for every single print job.. every single one!

I too also have a Canon inkjet connected. It works fine & does not log any of these errors. I wonder if Canon & HP just don’t play nice together, since we all seem to have a similar situation?

In any event, it’s completely unacceptable & the lack of response from HP gives me serious doubts as to whether or not I’ll ever purchase an HP printer again. I’ve always thought they were the best bang for the buck, but they’ve been slowly going downhill & their support has gotten terrible.

Here is one of the entries from my event viewer (notice HP incorrectly reports itself as an mw, LOL):

PrintService Event 372

The document ShipWorks — Standard, owned by Billbo1970, failed to print on printer HP CP1025mw. Try to print the document again, or restart the print spooler.
Data type: RAW. Size of the spool file in bytes: 201344. Number of bytes printed: 201344. Total number of pages in the document: 1. Number of pages printed: 0. Client computer: \\BILLBO1970-PC. Win32 error code returned by the print processor: 0. The operation completed successfully.

372
0
2
26
12
0x8000000000000840

7675

Microsoft-Windows-PrintService/Admin
Billbo1970-PC

—
—

The operation completed successfully.

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I’m pretty sure that this error appeared when I was running Windows 7. Before that I don’t recall seeing it, and I don’t think it appeared straight away on Windows 7, but after an update. I was hoping it would disappear with Windows 8. It’s just annoying to have the event log crammed with this apparently meaningless error that even manages to contradict itself by saying stating that the operation completed successfully. From what Beany said it doesn’t seem to happen with all HP printers.

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I was able to get it fixed by MS (my purchase of win8 was still within warranty). They worked for 3+ hours before resolving it. Unfortunately I did not see what they finally did to fix it. I myself tried everything I could find on the web to no avail.

One HP printer worked fine but the other would not work.

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Hi Beany From Brooklyn

Its good to know that its definitely a windows problem.

If Microsoft would care to post the fix on this thread I’m sure that would make quite a lot of people happy.

Thanks for letting us know.

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I have same problem with meaningless error message on Windows 8 after every print job with HP Laserjet P1606dn. The Win 8 popup error msg says «Error Printing on HP Laserjet Professional. The Printer Couldn’t Print . «. The corresponding Event Manager error is:

Event 372, Print Service

The document Print Document, owned by Mark, failed to print on printer HP LaserJet Professional P1606dn. Try to print the document again, or restart the print spooler.
Data type: RAW. Size of the spool file in bytes: 312352. Number of bytes printed: 312352. Total number of pages in the document: 1. Number of pages printed: 0. Client computer: \\DELLW. Win32 error code returned by the print processor: 0. The operation completed successfully.

Historically, my Event Viewer shows these errors in clusters. This cluster began on 8/25/2013, the same day I replaced my network router with a Frontier Netgear Model B90-755044-15 Rev 3. I assigned a new static IP address to the printer after the router replacement, and uninstalled / reinstalled the printer on each machine so they would recognize the new IP address. I also updated the printer’s firmware from version datecode 20120130 to 20130703 at that time (in retrospect, I should never have updated firmware on same day as the network changes). Errors have appeared ever since. Updating the software driver version from 20100406 to 20120926 today did not fix the problem.

The previous Event 372 cluster was limited to a single day, 2/9/2013. I don’t see any obvious print-related errors on 2/9 except about ten 372s scattered through the day and two 823s preceding the 372s (823 is informational and says I changed default printer).

A shared (USB connected to one pc) HP Photosmart printer never generates these errors.

The same Laserjet P1606dn printer is accessed by three different Win 8 machines over wired (1 pc) and wireless (2 pcs) network connections, and all three now get the same error message even though their print jobs print perfectly.