A problem caused this program to stop interacting with Windows.
Welcome to the Microsoft Answers Community!
This can be caused by an add-on that isn’t compatible with Internet Explorer. You can test this with Internet Explorer (No add-ons):
· Click the Start Orb
· Click All Programs
· Click Accessories
· Click System Tools
· Click Internet Explorer (No add-ons)
Test to see if you get the same crash message in No add-ons mode. If not you just have to identify which add-on was causing the crash.
· Click Tools
· Click Manage Add-ons
· Click Toolbars and Extensions
· Under Show: click All add-ons
· Click any add-on
· Press CTRL + A on your keyboard (this should select all add-ons)
· Click Disable all
· Click Close
· Close Internet Explorer (No add-ons)
· Open Internet Explorer
Now all add-ons are disabled in Internet Explorer, next step is to enable them one by one.
· Click Tools
· Click Manage Add-ons
· Click the first disabled add-on
· Click Enable
· Click Close
· Surf a few pages
· Close Internet Explorer
· Open Internet Explorer
When Internet Explorer opens again, test to see if you get the same crash message. If not then the add-on you enabled is good to stay. Repeat the Manage Add-ons process for the next disabled add-on and continue until the crash returns. Then the last add-on enabled will need to be disabled/uninstalled/updated to avoid further problems.
Hope that helps, look forward to hearing back from you.
Steven
Microsoft Answers Support Engineer
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Windows Explorer stop interacting with Windows
The program explorer.exe version 10.0.10586.104 stopped interacting with Windows and was closed. To see if more information about the problem is available, check the problem history in the Security and Maintenance control panel.
Process ID: 1164
Start Time: 01d1787ab8cad73b
Termination Time: 0
Application Path: C:\Windows\explorer.exe
Report Id: 2e70536a-e46e-11e5-bf95-8434977bc6d8
Faulting package full name:
Faulting package-relative application ID:
Please note SFC /scannow didnt report any problem
Replies (19)
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Thank you for posting your query on Microsoft Community.
I understand that the file explorer stops responding. We will assist you to resolve the issue.
This issue may arise when some of the Windows components or applications gets corrupted. We will assist you to resolve the issue.
I suggest you to follow the steps provided below and check if it helps to resolve the explorer issue.
- Press Alt+ctr+Del from Desktop.
- Select Task Manager.
- Under process tab, locate Windows Explorer.
- Right Click Windows Explorer and select End Task.
- Now select on File tab and click Run Task.
- Type explorer.exe and press ok.
- Check if the issue persists.
If the issue persists, I suggest you to perform SFC scan and check if it helps to resolve the issue.
System File Checker (SFC) is a utility in Microsoft Windows that allows users to scan for and restore corruptions in Windows system files. Perform System File Check (SFC), and then check if this fixes the issue.
Press the Windows button + X on your keyboard, a mini dialogue box will appear.
2. Choose Command Prompt (Admin). You must run the command prompt in Administrator level.
3. On the command prompt type sfc /scannow and hit enter.
4. If everything went okay and no errors were found, restart your computer and see if the issue re-occurs.
Hope the information helps. Let us know if you need further assistance. We will be happy to help.
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Me too, It keep crashing and crashing!!
there is another forum that talks about reinstalling audio driver http://www.tenforums.com/general-support/15245-file-explorer-keeps-crashing-2.html?s=c1e09a1000762debfad1cbf1547e10ec
But i don’t have that audio drivers on my computer,
SFC /scannow didn’t report any problem, this is clearly a windows 10 bug.
The program explorer.exe version 10.0.10586.104 stopped interacting with Windows and was closed. To see if more information about the problem is available, check the problem history in the Security and Maintenance control panel.
Process ID: 1fc0
Start Time: 01d1972d5ad42947
Termination Time: 0
Application Path: C:\Windows\explorer.exe
Report Id: 4bcf7628-0321-11e6-82ae-00249b13bea2
Faulting package full name:
Faulting package-relative application ID:
4 people found this reply helpful
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This issue might occur due to corrupted or outdated display drivers. Kindly try the below steps and check if this helps.
I suggest you to try updating the Display Adapter drivers check if this helps.
1. Press Windows Key + X key and click Device Manager.
2. Expand ‘Display Adapters’.
3. Right-click on the Display Adapter listed and click on ‘Update Driver Software’.
4. Select the option to automatically search for the updated driver software.
5. Restart the computer after its updated and verify.
Also try to access the computer manufacturer’s website and download the latest display drivers for your computer and install the same.
If the issue still persists, perform Clean Boot and check.
Placing your system in Clean Boot state helps in identifying if any third party applications or startup items are causing the issue. Check this issue in clean boot state.
- Press Windows key + X key. And select Run.
- Type msconfig in the Run box and hit Enter.
- On the Services tab of the System Configuration dialog box, tap or click to select the Hide all Microsoft services check box, and then tap or click Disable all .
- On the Startup tab of the System Configuration dialog box, tap or click Open Task Manager .
- On the Startup tab in Task Manager, for each startup item, select the item and then click Disable .
- Close Task Manager.
- On the Startup tab of the System Configuration dialog box, tap or click OK , and then restart the computer.
For more information refer the below link.
How to perform a clean boot in Windows
Note: After troubleshooting, refer to this section » How to reset the computer to start normally after clean boot troubleshooting «.
Hope this helps. Please do let us know if you need any further assistance.
The program exe stopped interacting with windows and was closed
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Answered by:
Question
I have Windows 8.1 installed on Dell XPS 8700. Everytime I start the machine(at least 7 out of 10 times), Windows Explorer crashes. This happens only during startup or restart.
The program Explorer.EXE version 6.3.9600.16441 stopped interacting with Windows and was closed. To see if more information about the problem is available, check the problem history in the Action Center control panel.
Process ID: 780
Start Time: 01cf183af591523d
Termination Time: 0
Application Path: C:\WINDOWS\Explorer.EXE
Report Id: 398639b9-842e-11e3-be99-3c77e6801d20
Faulting package full name:
Faulting package-relative application ID:
This is the detailed Report from C:\Users\Mike\AppData\Local\Microsoft\Windows\WER\ReportArchive\AppHang_explorer.exe_6f5b21bd7e92e1b088ceca7c2d9d8688e363412a_55cc7699_1b5f3ca9\report.wer
Version=1
EventType=AppHangB1
EventTime=130349555830958697
ReportType=3
Consent=1
UploadTime=130349555862993455
ReportFlags=524288
ReportIdentifier=398639b8-842e-11e3-be99-3c77e6801d20
IntegratorReportIdentifier=398639b9-842e-11e3-be99-3c77e6801d20
NsAppName=explorer.exe
Response.BucketId=687d258c4064b17a7ae1a2532cfa4663
Response.BucketTable=5
Response.LegacyBucketId=-312032037
Response.type=4
Sig[0].Name=Application Name
Sig[0].Value=explorer.exe
Sig[1].Name=Application Version
Sig[1].Value=6.3.9600.16441
Sig[2].Name=Application Timestamp
Sig[2].Value=5265dec8
Sig[3].Name=Hang Signature
Sig[3].Value=161d
Sig[4].Name=Hang Type
Sig[4].Value=134218241
DynamicSig[1].Name=OS Version
DynamicSig[1].Value=6.3.9600.2.0.0.768.101
DynamicSig[2].Name=Locale ID
DynamicSig[2].Value=1033
DynamicSig[22].Name=Additional Hang Signature 1
DynamicSig[22].Value=161d20f1ebdc53f4b267ad839b4c2215
DynamicSig[23].Name=Additional Hang Signature 2
DynamicSig[23].Value=06e3
DynamicSig[24].Name=Additional Hang Signature 3
DynamicSig[24].Value=06e30efa6c6de73fdc001f02193018cd
DynamicSig[25].Name=Additional Hang Signature 4
DynamicSig[25].Value=12cd
DynamicSig[26].Name=Additional Hang Signature 5
DynamicSig[26].Value=12cdd7423cf5b5c2d75c1d972bf609ef
DynamicSig[27].Name=Additional Hang Signature 6
DynamicSig[27].Value=0519
DynamicSig[28].Name=Additional Hang Signature 7
DynamicSig[28].Value=05191265f91f786581b526cb7a39a7a0
UI[3]=Windows Explorer is not responding
UI[4]=If you restart or close the program, you might lose information.
UI[5]=Restart the program
UI[6]=Restart the program
LoadedModule[0]=C:\WINDOWS\Explorer.EXE
LoadedModule[1]=C:\WINDOWS\SYSTEM32\ntdll.dll
LoadedModule[2]=C:\WINDOWS\system32\KERNEL32.DLL
LoadedModule[3]=C:\WINDOWS\system32\KERNELBASE.dll
LoadedModule[4]=C:\WINDOWS\system32\apphelp.dll
LoadedModule[5]=C:\WINDOWS\system32\msvcrt.dll
LoadedModule[6]=C:\WINDOWS\system32\OLEAUT32.dll
LoadedModule[7]=C:\WINDOWS\SYSTEM32\combase.dll
LoadedModule[8]=C:\WINDOWS\SYSTEM32\powrprof.dll
LoadedModule[9]=C:\WINDOWS\SYSTEM32\advapi32.dll
LoadedModule[10]=C:\WINDOWS\system32\USER32.dll
LoadedModule[11]=C:\WINDOWS\system32\GDI32.dll
LoadedModule[12]=C:\WINDOWS\SYSTEM32\SHCORE.dll
LoadedModule[13]=C:\WINDOWS\system32\SHLWAPI.dll
LoadedModule[14]=C:\WINDOWS\system32\SHELL32.dll
LoadedModule[15]=C:\WINDOWS\SYSTEM32\UxTheme.dll
LoadedModule[16]=C:\WINDOWS\SYSTEM32\dwmapi.dll
LoadedModule[17]=C:\WINDOWS\SYSTEM32\TWINAPI.dll
LoadedModule[18]=C:\WINDOWS\SYSTEM32\d3d11.dll
LoadedModule[19]=C:\WINDOWS\SYSTEM32\dcomp.dll
LoadedModule[20]=C:\WINDOWS\SYSTEM32\SspiCli.dll
LoadedModule[21]=C:\WINDOWS\SYSTEM32\sechost.dll
LoadedModule[22]=C:\WINDOWS\SYSTEM32\USERENV.dll
LoadedModule[23]=C:\WINDOWS\SYSTEM32\PROPSYS.dll
LoadedModule[24]=C:\WINDOWS\system32\RPCRT4.dll
LoadedModule[25]=C:\WINDOWS\SYSTEM32\SLC.dll
LoadedModule[26]=C:\WINDOWS\SYSTEM32\profapi.dll
LoadedModule[27]=C:\WINDOWS\SYSTEM32\dxgi.dll
LoadedModule[28]=C:\WINDOWS\SYSTEM32\sppc.dll
LoadedModule[29]=C:\WINDOWS\system32\IMM32.DLL
LoadedModule[30]=C:\WINDOWS\system32\MSCTF.dll
LoadedModule[31]=C:\WINDOWS\SYSTEM32\kernel.appcore.dll
LoadedModule[32]=C:\WINDOWS\SYSTEM32\CRYPTBASE.dll
LoadedModule[33]=C:\WINDOWS\SYSTEM32\bcryptPrimitives.dll
LoadedModule[34]=C:\WINDOWS\system32\ole32.dll
LoadedModule[35]=C:\WINDOWS\SYSTEM32\clbcatq.dll
LoadedModule[36]=C:\WINDOWS\SYSTEM32\WINSTA.dll
LoadedModule[37]=C:\WINDOWS\SYSTEM32\Bcp47Langs.dll
LoadedModule[38]=C:\WINDOWS\System32\IDStore.dll
LoadedModule[39]=C:\WINDOWS\System32\SAMLIB.dll
LoadedModule[40]=C:\WINDOWS\SYSTEM32\SETTINGSYNCPOLICY.dll
LoadedModule[41]=C:\WINDOWS\SYSTEM32\DUI70.dll
LoadedModule[42]=C:\WINDOWS\WinSxS\amd64_microsoft.windows.common-controls_6595b64144ccf1df_6.0.9600.16384_none_62475f7becb72503\Comctl32.dll
LoadedModule[43]=C:\WINDOWS\SYSTEM32\DUser.dll
LoadedModule[44]=C:\WINDOWS\SYSTEM32\SndVolSSO.DLL
LoadedModule[45]=C:\WINDOWS\SYSTEM32\HID.DLL
LoadedModule[46]=C:\WINDOWS\System32\MMDevApi.dll
LoadedModule[47]=C:\WINDOWS\System32\DEVOBJ.dll
LoadedModule[48]=C:\WINDOWS\SYSTEM32\cfgmgr32.dll
LoadedModule[49]=C:\WINDOWS\SYSTEM32\OLEACC.dll
LoadedModule[50]=C:\WINDOWS\SYSTEM32\D3D10Warp.dll
LoadedModule[51]=C:\Manish-Install\StartIsBack\StartIsBack64.dll
LoadedModule[52]=C:\WINDOWS\SYSTEM32\twinui.dll
LoadedModule[53]=C:\WINDOWS\SYSTEM32\twinapi.appcore.dll
LoadedModule[54]=C:\WINDOWS\SYSTEM32\XmlLite.dll
LoadedModule[55]=C:\WINDOWS\SYSTEM32\Windows.UI.Immersive.dll
LoadedModule[56]=C:\WINDOWS\SYSTEM32\ntmarta.dll
LoadedModule[57]=C:\WINDOWS\SYSTEM32\twinui.appcore.dll
LoadedModule[58]=C:\WINDOWS\SYSTEM32\WindowsCodecs.dll
LoadedModule[59]=C:\WINDOWS\SYSTEM32\CRYPTSP.dll
LoadedModule[60]=C:\WINDOWS\system32\rsaenh.dll
LoadedModule[61]=C:\WINDOWS\SYSTEM32\bcrypt.dll
LoadedModule[62]=C:\Windows\System32\actxprxy.dll
LoadedModule[63]=C:\WINDOWS\system32\explorerframe.dll
LoadedModule[64]=C:\Windows\System32\windows.immersiveshell.serviceprovider.dll
LoadedModule[65]=C:\WINDOWS\system32\SearchFolder.dll
LoadedModule[66]=C:\WINDOWS\SYSTEM32\WLDP.DLL
LoadedModule[67]=C:\Windows\System32\thumbcache.dll
LoadedModule[68]=C:\WINDOWS\SYSTEM32\WTSAPI32.dll
LoadedModule[69]=C:\WINDOWS\SYSTEM32\MsftEdit.dll
LoadedModule[70]=C:\WINDOWS\SYSTEM32\MSIMG32.dll
LoadedModule[71]=C:\Windows\System32\Windows.Globalization.dll
LoadedModule[72]=C:\WINDOWS\SYSTEM32\globinputhost.dll
LoadedModule[73]=C:\Program Files\Common Files\microsoft shared\ink\tiptsf.dll
LoadedModule[74]=C:\WINDOWS\system32\authui.dll
LoadedModule[75]=C:\WINDOWS\SYSTEM32\wuaext.dll
LoadedModule[76]=C:\WINDOWS\SYSTEM32\samcli.dll
LoadedModule[77]=C:\WINDOWS\SYSTEM32\netutils.dll
LoadedModule[78]=C:\WINDOWS\SYSTEM32\LINKINFO.dll
LoadedModule[79]=C:\WINDOWS\SYSTEM32\msiltcfg.dll
LoadedModule[80]=C:\WINDOWS\SYSTEM32\VERSION.dll
LoadedModule[81]=C:\WINDOWS\SYSTEM32\msi.dll
LoadedModule[82]=C:\WINDOWS\SYSTEM32\PhotoMetadataHandler.dll
LoadedModule[83]=C:\WINDOWS\System32\wpncore.dll
LoadedModule[84]=C:\WINDOWS\system32\dwrite.dll
LoadedModule[85]=C:\WINDOWS\System32\UIAnimation.dll
LoadedModule[86]=C:\WINDOWS\SYSTEM32\nvwgf2umx.dll
LoadedModule[87]=C:\WINDOWS\system32\PSAPI.DLL
LoadedModule[88]=C:\WINDOWS\System32\wlidprov.dll
LoadedModule[89]=C:\WINDOWS\SYSTEM32\globcollationhost.dll
LoadedModule[90]=C:\WINDOWS\SYSTEM32\NInput.dll
LoadedModule[91]=C:\Windows\System32\Windows.Networking.Connectivity.dll
LoadedModule[92]=C:\Windows\System32\InputSwitch.dll
LoadedModule[93]=C:\WINDOWS\system32\stobject.dll
LoadedModule[94]=C:\WINDOWS\system32\BatMeter.dll
LoadedModule[95]=C:\WINDOWS\SYSTEM32\sxs.dll
LoadedModule[96]=C:\WINDOWS\system32\es.dll
LoadedModule[97]=C:\WINDOWS\system32\prnfldr.dll
LoadedModule[98]=C:\WINDOWS\system32\WINSPOOL.DRV
LoadedModule[99]=C:\WINDOWS\system32\wevtapi.dll
LoadedModule[100]=C:\WINDOWS\SYSTEM32\AUDIOSES.DLL
LoadedModule[101]=C:\WINDOWS\system32\dxp.dll
LoadedModule[102]=C:\WINDOWS\WinSxS\amd64_microsoft.windows.gdiplus_6595b64144ccf1df_1.1.9600.16384_none_9332526147499ed1\gdiplus.dll
LoadedModule[103]=C:\WINDOWS\system32\SETUPAPI.dll
LoadedModule[104]=C:\WINDOWS\system32\SHDOCVW.dll
LoadedModule[105]=C:\WINDOWS\system32\Syncreg.dll
LoadedModule[106]=C:\WINDOWS\System32\WININET.dll
LoadedModule[107]=C:\WINDOWS\System32\iertutil.dll
LoadedModule[108]=C:\WINDOWS\SYSTEM32\Secur32.dll
LoadedModule[109]=C:\WINDOWS\System32\npmproxy.dll
LoadedModule[110]=C:\Windows\System32\IPHLPAPI.DLL
LoadedModule[111]=C:\WINDOWS\system32\NSI.dll
LoadedModule[112]=C:\Windows\System32\WINNSI.DLL
LoadedModule[113]=C:\WINDOWS\SYSTEM32\wlanapi.dll
LoadedModule[114]=C:\Windows\System32\wwapi.dll
LoadedModule[115]=C:\Windows\System32\WinTypes.dll
LoadedModule[116]=C:\WINDOWS\System32\netprofm.dll
LoadedModule[117]=C:\WINDOWS\system32\WS2_32.dll
LoadedModule[118]=C:\WINDOWS\SYSTEM32\ondemandconnroutehelper.dll
LoadedModule[119]=C:\WINDOWS\SYSTEM32\winhttp.dll
LoadedModule[120]=C:\WINDOWS\System32\wpnprv.dll
LoadedModule[121]=C:\WINDOWS\system32\mswsock.dll
LoadedModule[122]=C:\WINDOWS\SYSTEM32\urlmon.dll
LoadedModule[123]=C:\WINDOWS\SYSTEM32\wkscli.dll
LoadedModule[124]=C:\WINDOWS\SYSTEM32\DNSAPI.dll
LoadedModule[125]=C:\Windows\System32\Windows.Security.Authentication.OnlineId.dll
LoadedModule[126]=C:\Program Files\Bonjour\mdnsNSP.dll
LoadedModule[127]=C:\Windows\System32\rasadhlp.dll
LoadedModule[128]=C:\WINDOWS\System32\fwpuclnt.dll
LoadedModule[129]=C:\WINDOWS\system32\CRYPT32.dll
LoadedModule[130]=C:\WINDOWS\system32\MSASN1.dll
LoadedModule[131]=C:\WINDOWS\system32\DPAPI.dll
LoadedModule[132]=C:\WINDOWS\System32\AltTab.dll
LoadedModule[133]=C:\WINDOWS\system32\wpdshserviceobj.dll
LoadedModule[134]=C:\Windows\System32\PortableDeviceTypes.dll
LoadedModule[135]=C:\Windows\System32\PortableDeviceApi.dll
LoadedModule[136]=C:\WINDOWS\system32\WINTRUST.dll
LoadedModule[137]=C:\Program Files\Windows Portable Devices\SqmApi.dll
LoadedModule[138]=C:\Windows\System32\taskschd.dll
LoadedModule[139]=C:\WINDOWS\System32\pnidui.dll
LoadedModule[140]=C:\WINDOWS\system32\NetworkStatus.dll
LoadedModule[141]=C:\Windows\System32\dhcpcsvc6.DLL
LoadedModule[142]=C:\Windows\System32\dhcpcsvc.DLL
LoadedModule[143]=C:\WINDOWS\system32\SettingMonitor.dll
LoadedModule[144]=C:\WINDOWS\System32\srchadmin.dll
LoadedModule[145]=C:\WINDOWS\System32\CSCAPI.dll
LoadedModule[146]=C:\WINDOWS\system32\mssprxy.dll
LoadedModule[147]=C:\WINDOWS\System32\shacct.dll
LoadedModule[148]=C:\Windows\System32\bthprops.cpl
LoadedModule[149]=C:\Windows\System32\BluetoothApis.dll
LoadedModule[150]=C:\WINDOWS\System32\SyncCenter.dll
LoadedModule[151]=C:\Windows\System32\Windows.Networking.Sockets.PushEnabledApplication.dll
LoadedModule[152]=C:\WINDOWS\system32\schannel.DLL
LoadedModule[153]=C:\WINDOWS\System32\Actioncenter.dll
LoadedModule[154]=C:\Windows\System32\imapi2.dll
LoadedModule[155]=C:\WINDOWS\SYSTEM32\ncrypt.dll
LoadedModule[156]=C:\WINDOWS\SYSTEM32\NTASN1.dll
LoadedModule[157]=C:\WINDOWS\system32\ncryptsslp.dll
LoadedModule[158]=C:\WINDOWS\system32\wwanapi.dll
LoadedModule[159]=C:\WINDOWS\System32\hgcpl.dll
LoadedModule[160]=C:\WINDOWS\System32\provsvc.dll
LoadedModule[161]=C:\WINDOWS\SYSTEM32\ntshrui.dll
LoadedModule[162]=C:\WINDOWS\SYSTEM32\srvcli.dll
LoadedModule[163]=C:\WINDOWS\system32\NetworkExplorer.dll
LoadedModule[164]=C:\Program Files (x86)\Acronis\TrueImageHome\tishell64.dll
LoadedModule[165]=C:\WINDOWS\system32\comdlg32.dll
LoadedModule[166]=C:\WINDOWS\SYSTEM32\MPR.dll
LoadedModule[167]=C:\WINDOWS\WinSxS\amd64_microsoft.vc80.crt_1fc8b3b9a1e18e3b_8.0.50727.8428_none_88dcdb0b2fb19957\MSVCP80.dll
LoadedModule[168]=C:\WINDOWS\WinSxS\amd64_microsoft.vc80.crt_1fc8b3b9a1e18e3b_8.0.50727.8428_none_88dcdb0b2fb19957\MSVCR80.dll
LoadedModule[169]=C:\WINDOWS\SYSTEM32\dbghelp.dll
State[0].Key=Transport.DoneStage1
State[0].Value=1
FriendlyEventName=Stopped responding and was closed
ConsentKey=AppHangXProcB1
AppName=Windows Explorer
AppPath=C:\Windows\explorer.exe
ReportDescription=A problem caused this program to stop interacting with Windows.
NsPartner=windows
NsGroup=windows8
ApplicationIdentity=AC1F6E89B3E570A234A97B63B225A91D
Basically Windows Explorer is hanging. When I click on the start button in Desktop mode, Windows Explorer crashes and then restarts fine.
