Horizon Client ‘Install Failed’

KB ID 0001594

Problem

When attempting to install the VMware Horizon client you see ‘Install Failed’;

Well that’s very descriptive and helpful?

Horizon Client ‘Install Failed’

Firstly make sure you В are NOT trying to install the client software on a Horizon Connection Server, or a Horizon Security Server! If you are not, then the easiest way to get it to install, is to ‘extract’ the .msi installation files, and manually run them.В

In PowerShell navigate to the folder that you download the client .exe file to, and extract its contents with the following command;

It looks like nothing has happened, but the files get put in the ‘Temp‘ folder in YOUR user profile, Navigate to C:\Users\<Your-Username>\AppData\Local\Temp

In this location you will find a folder containing the individual install files you require.

From here you can launch the one you want, In my case (VMware Horizon View Client (x64).msi).

Vmware horizon client install failed windows 10 как исправить

I have tried to install VMware-Horizon-Client-2012-8.1.0-17349995.exe/

I’ve tried with admin rights

I’ve tried without HTML5 MMR package/

I have no other VMWare packages installed.

I’ve switched off the virus/firewall.

I have checked «.NET Framework 4.8 or a later update is already installed on this computer.»

I have updated settings to hosts in C:\Windows\System32\drivers\etc hosts to include

127.0.0.1 view-localhost # view localhost server

I’ve also changed permissions so every man and his dog can do stuff to it.

VMware-Horizon-Client-2012-8.1.0-17349995.exe /silent /norestart /log «C:\VMTEMP\Test

Property(S): ProductToBeRegistered = 1
MSI (s) (2C:68) [11:59:07:462]: Note: 1: 1708
MSI (s) (2C:68) [11:59:07:462]: Note: 1: 2205 2: 3: Error
MSI (s) (2C:68) [11:59:07:462]: Note: 1: 2228 2: 3: Error 4: SELECT `Message` FROM `Error` WHERE `Error` = 1708
MSI (s) (2C:68) [11:59:07:462]: Note: 1: 2205 2: 3: Error
MSI (s) (2C:68) [11:59:07:462]: Note: 1: 2228 2: 3: Error 4: SELECT `Message` FROM `Error` WHERE `Error` = 1709
MSI (s) (2C:68) [11:59:07:462]: Product: VMware Horizon Client — Installation failed.

MSI (s) (2C:68) [11:59:07:462]: Windows Installer installed the product. Product Name: VMware Horizon Client. Product Version: 8.1.0.15949. Product Language: 1033. Manufacturer: VMware, Inc.. Installation success or error status: 1603.

MSI (s) (2C:68) [11:59:07:465]: Deferring clean up of packages/files, if any exist
MSI (s) (2C:68) [11:59:07:465]: MainEngineThread is returning 1603
MSI (s) (2C:10) [11:59:07:465]: No System Restore sequence number for this installation.
=== Logging stopped: 06/02/2021 11:59:07 ===
MSI (s) (2C:10) [11:59:07:468]: User policy value ‘DisableRollback’ is 0
MSI (s) (2C:10) [11:59:07:468]: Machine policy value ‘DisableRollback’ is 0
MSI (s) (2C:10) [11:59:07:468]: Incrementing counter to disable shutdown. Counter after increment: 0
MSI (s) (2C:10) [11:59:07:468]: Note: 1: 1402 2: HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Installer\Rollback\Scripts 3: 2
MSI (s) (2C:10) [11:59:07:468]: Note: 1: 1402 2: HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Installer\Rollback\Scripts 3: 2
MSI (s) (2C:10) [11:59:07:468]: Decrementing counter to disable shutdown. If counter >= 0, shutdown will be denied. Counter after decrement: -1
MSI (s) (2C:10) [11:59:07:469]: Destroying RemoteAPI object.
MSI (s) (2C:D0) [11:59:07:469]: Custom Action Manager thread ending.
MSI (c) (84:B4) [11:59:07:470]: Decrementing counter to disable shutdown. If counter >= 0, shutdown will be denied. Counter after decrement: -1
MSI (c) (84:B4) [11:59:07:471]: MainEngineThread is returning 1603
=== Verbose logging stopped: 06/02/2021 11:59:07 ===

Vmware horizon client install failed windows 10 как исправить

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Trying to install horizon client on my personal Win 10 PC. I’ve had it installed before but this time I just get Install Failed. I’ve attached the logs. I’m on Win 10 64bit 19041.450.

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This is what’s causing the issue.

vdmInstUtil: 09/02/20 08:43:33 ERROR: Failed writing to file «C:\WINDOWS\system32\Drivers\etc\hosts».

For some silly reason, it wants to add an entry to the hosts file as shown below.

127.0.0.1 view-localhost # view localhost server

A lot of AntiVirus applications will prevent this, and hence the failed install. The workaround is to stop the AV temporarily until the install is complete, or add those entries manually. If that entry exists, it will skip that part.

Vmware horizon client install failed windows 10 как исправить

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I have a problem installing VMware horizon client 5.3 and 4.10 in my ThinkPC after i formatted my computer which has the latest update.

I cannot understand why i can’t install, i’ll provide the logs saved in %temp% folder.

I have tried unselecting support for Skype, HTML and Teams, changing folder directory, installing VMware 5.3 and 4.10 and didn’t work.

I hope someone can help me to figure out how to fix this problem, the objective is to remotly connect to a VDI.

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you tried to check the compatibility of the version (build) of Windows 10. because between the versions there are substantial differences.

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I also get the installation failed, no matter what options I select. We tried to push an update to our campus users and the installation failed, leaving their Horizon Clients in an impacted state where it could not be used.

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Can you check on this link Horizon Client ‘Install Failed’ | PeteNetLive whether it can be resolved?

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For me, it still does not install and rolls back when I just try to run the x64 version of Horizon Client 5.3.0. I have not had this problem with previous versions, only with this one.

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I used Verbose logging for the MSI install and at the very end of the log file is this:

=== Logging stopped: 1/25/2020 17:48:06 ===

MSI (c) (D8:20) [17:48:06:494]: Note: 1: 1708

MSI (c) (D8:20) [17:48:06:494]: Note: 1: 2205 2: 3: Error

MSI (c) (D8:20) [17:48:06:494]: Note: 1: 2228 2: 3: Error 4: SELECT `Message` FROM `Error` WHERE `Error` = 1708

MSI (c) (D8:20) [17:48:06:494]: Note: 1: 2205 2: 3: Error

MSI (c) (D8:20) [17:48:06:494]: Note: 1: 2228 2: 3: Error 4: SELECT `Message` FROM `Error` WHERE `Error` = 1709

MSI (c) (D8:20) [17:48:06:494]: Product: VMware Horizon Client — Installation failed.

MSI (c) (D8:20) [17:48:06:495]: Windows Installer installed the product. Product Name: VMware Horizon Client. Product Version: 5.3.0.8987. Product Language: 1033. Manufacturer: VMware, Inc.. Installation success or error status: 1603.

MSI (c) (D8:20) [17:48:06:496]: Grabbed execution mutex.

MSI (c) (D8:20) [17:48:06:496]: Cleaning up uninstalled install packages, if any exist

MSI (c) (D8:20) [17:48:06:497]: MainEngineThread is returning 1603

=== Verbose logging stopped: 1/25/2020 17:48:06 ===

I noticed these same error messages in previous VMWare install logs, but they mean nothing to me. Probably only VMWare can decode them.

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In my case the issue was because the client installer (Ver 5.3) needed to add an entry to the HOSTS file and did not have permissions to do so. The desktop was running windows 10 1909 .

The entries below were in the install log file —

vdmInstUtil: 03/10/20 22:05:11 Entering custom action VMAddViewLocalHostEntryToHostsFile

vdmInstUtil: 03/10/20 22:05:11 — VMAddViewLocalHostEntryToHostsFile() : Adding view-localhost entry to the ‘etc\hosts’ file.

vdmInstUtil: 03/10/20 22:05:11 File exists: «C:\WINDOWS\system32\Drivers\etc\hosts»

vdmInstUtil: 03/10/20 22:05:11 Searching for ‘127.0.0.1 view-localhost # view localhost server’ in «C:\WINDOWS\system32\Drivers\etc\hosts»

vdmInstUtil: 03/10/20 22:05:11 File exists: «C:\WINDOWS\system32\Drivers\etc\hosts»

vdmInstUtil: 03/10/20 22:05:11 Pattern not found!

vdmInstUtil: 03/10/20 22:05:11 Appending text to file: «C:\WINDOWS\system32\Drivers\etc\hosts»

vdmInstUtil: 03/10/20 22:05:11 ERROR: Failed to open file: «C:\WINDOWS\system32\Drivers\etc\hosts»: 13

vdmInstUtil: 03/10/20 22:05:11 ERROR: Failed writing to file «C:\WINDOWS\system32\Drivers\etc\hosts».

vdmInstUtil: 03/10/20 22:05:11 Exiting custom action VMAddViewLocalHostEntryToHostsFile

CustomAction VM_AddViewLocalHostEntryToHostsFile returned actual error code 1603 (note this may not be 100% accurate if translation happened inside sandbox)

After investigating further I found that our AV software (Webroot) was blocking applications from editing the HOSTS file. disabling the setting while the install runs FIXED the issue.